Your affiliate earnings: commission, balances and refunds

How your commission is worked out, what Clearing, Available, Pending and Paid out mean, and what a refund does.

Written By AloPortal

Last updated About 2 hours ago

Here's how each commission is calculated, how it moves through your balance, and what happens if a sale is refunded or disputed.

✨ Quick answer: your rate is a percentage of what the creator earns on the sale, after AloPortal's fee and payment processing. Each commission clears first, then becomes available to cash out. Refunds and chargebacks take the matching commission back.

💳 How your commission is worked out

Your rate applies to the creator's share of the sale, not the full price the fan paid. AloPortal's platform fee and the payment processing cost come off first, and your percentage is taken from what's left. Any sales tax on the sale is left out too.

Example	Amount
A fan pays for a membership	$10.00
The creator's share after AloPortal's fee and processing	About $9.00
Your commission at a 20% rate	About $1.80

The exact amount depends on the creator's plan and where the fan's card is from, so every commission shows its real amount on your Affiliate page. To get there, switch to the Member side with the Creator / Member toggle at the bottom of the left sidebar (if you don't have a portal, you're already there), then click Affiliate. On a phone, tap the menu at the top-left first.

📊 Your balance, step by step

Status	What it means
Clearing	Just earned. It waits so refunds and chargebacks can settle: 30 days on a new account, 14 once you're established, 7 for trusted accounts. Your Payouts page shows your own number.
Available	Ready to cash out once you reach the minimum.
Pending	You've asked to cash it out and it's on its way.
Paid out	Sent to your payout account.

Each creator you promote has its own balance. Your Payouts page on the Member side adds them all up, grouped by currency.

↩️ Refunds and chargebacks

If a sale you referred is refunded, the same share of your commission is reversed. A half refund reverses half.
If a fan disputes a payment with their bank, the commission is reversed while the dispute is open, and given back if the creator wins.
A reversal shows as its own line, marked Reversed, and comes off your available balance.

⚠️ Heads up: if a reversal arrives after you've already been paid for that sale, it comes off your next earnings instead. Your balance can dip below zero until you earn again.

❓ Questions

Why is my commission less than my rate times the price?

Because your rate applies to the creator's share after AloPortal's fee and payment processing, not to the full price.

What currency am I paid in?

Each commission is recorded in the currency the fan paid in. Stripe deposits your cash out to your bank in your own currency.

Do I keep earning on renewals?

Yes. Every renewal of a subscription you referred earns you a new commission.

Set up payouts and cash outConnect your payout account and cash out Taxes and identity checks for affiliates and ambassadorsIdentity checks, tax forms and the 1099-NEC Share your affiliate link and how referrals are trackedFind your link and which purchases count What is an AloPortal affiliate?Promote a creator and earn commission

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.

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