Your plan and account
Your trial, Basic and Pro, plan limits, billing, and managing your account.
- Deleting your AloPortal accountHow to delete your account, what happens to your portal and members, and what we remove or keep.
- Plan limits: Alo AI, video, email and storageWhat each plan includes for Alo AI, video, email and storage, and what happens when you get close to a limit.
- Your free trial: how it worksHow your 3-month free trial works, adding a card, and what happens on day 90.
- Basic vs Pro: what's included and how to switchWhat Basic and Pro each include, and how upgrading or downgrading works.
- Cancel your plan and read-only modeHow to cancel your AloPortal plan, what keeps working in read-only mode, and how to come back.
- Billing, receipts and your payment methodFind your AloPortal receipts, update the card you pay with, and what happens if a plan payment fails.
- Update your profile, email and usernameChange your photo, name and username, and how to change the email you sign in with.
- Switch between Creator and MemberOne account, two sides: how to switch between running your portal and enjoying the creators you follow.