Deleting your AloPortal account

How to delete your account, what happens to your portal and members, and what we remove or keep.

Written By AloPortal

Last updated About 2 hours ago

Leaving AloPortal? We're sorry to see you go. Here's how deleting your account works, and how we look after your members along the way.

✨ Quick answer: go to Settings → Account → Delete account. Your account is deleted about 30 days later, and you can change your mind until then with Keep my account.

🛠️ How to delete your account

Open Settings

Click Settings in the left sidebar. It works from the Creator or the Member side. On a phone, tap the menu at the top-left first. You land on the Account tab.

Click Delete account

Scroll to the Delete account card and click Delete account.

Read what happens

Read what happens in Delete your account?. On a yearly AloPortal plan, choose what happens to it first (see below).

Type DELETE to confirm

Type DELETE to confirm. If you signed in more than 15 minutes ago, click Email me a code and enter the 6-digit code we send you, so nobody else at your computer can do it for you.

Click Schedule deletion

Click Schedule deletion. A message shows the exact deletion date.

We email you when it's scheduled, a week before the date, and once it's done.

🗓️ When your account is deleted

Usually 30 days after you ask. The law sets a limit of one calendar month, so if that comes sooner, we use it. A request made in early February, for example, runs after 28 or 29 days.
Later, only for a reason you'll see: your members still have paid access on your portal, or you chose to keep a yearly plan until its paid date.
Until then, a banner at the top of your dashboard and the Delete account card show the date and how many days are left. You can sign in and use your account as normal.

✅ Changed your mind? Until the deletion date, sign in and click Keep my account (in Settings → Account, or on the banner). It cancels the deletion and turns back on anything the deletion stopped renewing, including a yearly plan. It works even while a deletion is paused.

📅 If you pay for AloPortal yearly

If your yearly plan is paid beyond your deletion date, the dialog asks what should happen to it under Your yearly plan:

Option	What happens
Keep my plan until your paid date	You keep using your plan until the end of the year you paid for. Your account is deleted on that date.
Delete my account sooner	Your account is deleted on the usual date (or later if your members' paid access runs longer). You give up the months left on your plan. To confirm, type GIVE UP.

Either way, your plan doesn't renew.

⚠️ Refunds: nothing is refunded automatically. Where consumer protection law requires it, unused prepaid months are refunded on request: message us from Help & feedback.

💳 If you sell on AloPortal

New sales stop right away on all your portals.
Your members keep what they paid for. Your portal stays up until their paid access runs out (at least 30 days), then goes offline. If that's later than your deletion date, the date moves to match.
Nobody is charged again. Each subscription simply ends when the period already paid for runs out. Members and buyers get an email telling them when your portal closes.
Your Stripe account stays yours. We unlink it from AloPortal but never delete it, so any balance keeps paying out to your bank.

⚠️ Heads up: clicking Keep my account doesn't reopen your portal. Reopen it yourself on the Creator side: open Portal designer, click the gear button (Portal settings, or SETTINGS in the bottom bar on a phone), and on the Portal tab click Reopen portal.

⏸️ When deletion has to wait

Before you can schedule it: earned commission as an ambassador or affiliate needs sorting out first. The card shows Before you can delete your account when this applies.

A cash-out on its way to you? Wait for it to arrive.
Commission above the cash-out minimum? Cash it out first so you don't lose it.
Commission below the minimum? Tick the box to confirm you're giving it up.

On the deletion date, a few things may still need to settle. The deletion waits and carries on automatically once they're done:

a payment on your portal that's under dispute,
a negative Stripe balance (for example, refunds still owed).

Paused by our team: sometimes we need to check something first, for example a payment, a dispute, or something the law asks us to keep a little longer. Your card and banner then say the deletion is paused. You can still sign in, and Keep my account still works. When the pause ends, the deletion continues, never sooner than 7 days later, and we send you the one-week reminder again.

🔒 What we remove, and what we keep

We remove: your name, email, username and photo, your sign-in methods, your Instagram, TikTok and YouTube connections, your conversations with Alo AI, your notifications, your portal's content, and the images, files and videos you uploaded (once your portal has closed).

We keep, only where the law or fairness needs it: payment and payout records, dispute evidence, fraud signals and proof you accepted our terms, with your personal details removed. If you unsubscribed from our emails, we keep your address on our do-not-email list so you never hear from us again.

🚫 Careful: once your account is deleted it can't be restored. Want a copy of your payout history? Message us from Help & feedback before you delete.

❓ Questions

I only want to take one portal down. Do I need to delete my account?

No. Close that portal instead and keep your account: on the Creator side open Portal designer, click the gear button (Portal settings), and on the Portal tab click Close portal.

Will my members get refunds?

Deleting your account doesn't refund anyone automatically. Members keep access until the end of the period they paid for, and they're never charged again.

Will I keep paying for my AloPortal plan?

No renewals. As soon as you schedule the deletion, your plan stops renewing and ends when the period you've paid for runs out. One exception: a monthly Pro plan keeps running while your portal still serves members who paid, so their access stays complete, and ends on the deletion date. A yearly plan follows the choice you made. Keep my account turns renewals back on.

Why is my deletion paused?

Our team is checking something on your account first. It continues on its own once that's done. Questions? Message us from Help & feedback.

First try every way in: a 6-digit code to your email, or Continue with Google or Continue with Facebook if you used them. Once you're in, message us from Help & feedback if anything blocks the deletion. If you've lost access to your email for good, follow the steps for people who can't sign in on our data deletion page. Your 30 days start once we've confirmed it's you.

Full details are on our data deletion page.

Cancel your plan and read-only modeCancel your plan and what read-only means Your privacy and your dataAsk for a copy of your data Your tax forms and documentsFind your 1099-K and tax invoices Payouts and fees explainedWhat fees you pay and when you're paid

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. Can't sign in? Tap the chat button in the bottom-right corner of the help center and choose Send us a message. We'll help you out.

Still need help? Ask the team