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Your plan and account

Billing, receipts and your payment method

Find your AloPortal receipts, update the card you pay with, and what happens if a plan payment fails.

Written By AloPortal

Last updated About 1 hour ago

This article covers what you pay AloPortal: your plan, Alo AI credit packs and top-ups. Here's where to find your receipts and how to keep your card up to date.

✨ Quick answer: receipts live in Settings → Billing. To change your card, go to Settings → Subscription → Manage billing.

🛠️ Find your receipts

1

Open the Billing tab

On the Creator side, click Settings in the left sidebar, then the Billing tab. On a phone, tap the menu at the top-left first to see the sidebar.

2

Check your billing history

Your Billing history lists every charge: plan payments, Alo AI credit packs and top-ups. Filter by Plan or Credits & top-ups if you like.

3

View or download a receipt

Click Receipt to view it, or PDF to download a copy for your records.

Your plan's story, from your first charge to every change, is also on Settings → Subscription under Subscription History.

💳 Update your card

1

Open the Subscription tab

On the Creator side, click Settings in the left sidebar, then the Subscription tab.

2

Click Manage billing

Click Manage billing. This opens Stripe's secure billing page.

3

Add your new card

Add your new card and make it your default.

✅ Good to know: your card details go straight to Stripe. AloPortal never sees or stores your full card number.

Still on your free trial without a card? There's nothing to manage yet. Add one from the Your free trial card on the same page.

⚙️ If a plan payment fails

Cards expire and banks say no sometimes. If your plan payment doesn't go through:

  • Your plan keeps working. Stripe tries the payment again automatically over the following days, and nothing on your portal changes while it does.

  • We let you know by email and with a notice in your dashboard on the first failed try, and again on the last one. The email's button opens your billing page so you can update your card in a click.

  • Update your card in Manage billing. Once the payment goes through, you're all set.

  • Only if Stripe stops retrying and the payment still hasn't gone through does your portal turn read-only: your page stays live and keeps selling at 15%, and your members keep their access, but editing, uploads, Alo AI and broadcasts pause until you pay.

If the first payment after your free trial fails, you stay on the trial until a payment goes through.

⚠️ Heads up: this is only about your AloPortal plan. Payments from your members go to your own Stripe account and are managed separately.

❓ Questions

The fee on your sales (for example 4% on Basic) is taken from each sale as it happens, so it never shows up as a separate charge. You'll see it in your payouts instead.

Plans aren't refunded by default. If you cancel, your plan keeps working until the end of the period you've paid for. Something looks wrong with a charge? Message us from Help & feedback and we'll take a look.

Basic vs Pro: what's included and how to switchWhat Basic and Pro include and switchingCancel your plan and read-only modeCancel your plan and what read-only meansYour free trial: how it worksHow your 3-month free trial worksAlo AI credits and top-upsMonthly credits, what uses them and top-ups

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.

Still need help? Ask the team