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Security

Your privacy and your data

How to ask for a copy of your data, manage cookies and emails, and where to read our privacy policy.

Written By AloPortal

Last updated About 2 hours ago

Your data is yours. Here's how to see it, control it and, if you ever want to, remove it.

✨ Quick answer: our Privacy Policy explains what we collect and why. For a copy of your data, message us from Help & feedback in the app.

🔒 What we collect, and why

Everything we collect, how we use it and who helps us run AloPortal (like Stripe for payments) is in our Privacy Policy. It's the full and official version, so we keep the details there rather than repeat them here.

🛠️ Get a copy of your data

There's no download button yet, but we're happy to help:

1

Open Help & feedback

Sign in to AloPortal and click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first.

2

Tell us what you'd like

Tell us what you'd like, for example a copy of your account details or your payout history.

3

Get your copy

We confirm it's really you, then send it over.

✅ Good to know: creators can download a receipt for every AloPortal plan and credit payment any time. On the Creator side, open Settings, then the Billing tab, and click PDF next to a payment.

⚙️ Cookies and emails

  • Cookies: we ask the first time you visit. Change your choice any time with Cookie preferences at the bottom of any creator's portal page.

  • Notifications: choose what you hear about in Settings, on the Notifications tab.

  • Marketing emails: every one has an unsubscribe link at the bottom.

🔒 Delete your data

Want everything gone? Click Settings in the left sidebar, stay on the Account tab and use Delete account. Our data deletion page lists exactly what we remove and what the law asks us to keep.

⚠️ Heads up: want a copy of anything? Ask us before you delete your account, since we can't restore it afterwards.

❓ Questions

Our Privacy Policy covers exactly how your data is used and shared. If anything in it is unclear, message us from Help & feedback and we'll explain.

Yes. Update your name, photo and username in Settings, on the Account tab. For anything else, message us from Help & feedback.

Deleting your AloPortal accountHow to delete your account and what happensDelete your account and your privacyDelete your member account and change your mindKeep your account secureSimple habits that protect your accountHow we keep AloPortal safeHow payments are protected and spotting scams

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.

Still need help? Ask the team