Delete your account and your privacy
How to delete your member account, what happens to your memberships and data, and how to change your mind.
Written By AloPortal
Last updated About 1 hour ago
Your data is yours. You can delete your account whenever you like, and you get about 30 days to change your mind.
✨ Quick answer: go to Settings → Account, scroll to Delete account and follow the steps. Nothing is erased on the day you ask.
🛠️ Delete your account
Sign in to AloPortal
Sign in to AloPortal. You land on the Member side, on Home (also a creator? Switch with the Creator / Member toggle at the bottom of the left sidebar).
Open Settings
Click Settings in the left sidebar. On a phone, tap the menu at the top-left first. You land on the Account tab.
Tap Delete account
Scroll to Delete account and tap it.
Type DELETE to confirm
Read what happens, then type DELETE to confirm.
Enter your code if asked
If you signed in more than 15 minutes ago, tap Email me a code and enter the 6-digit code to show it's you.
Schedule the deletion
Tap Schedule deletion.
⚙️ What happens next
Your memberships stop renewing right away and end at the close of the period you've already paid for. Access to your purchases ends on the deletion date.
Your name, email, sign-in methods and uploads are erased on the deletion date: 30 days after you ask, or one calendar month if that comes sooner (a request made in early February runs after 28 or 29 days). The Delete account card and a banner at the top of your page show the date and how many days are left.
Sometimes our team has to pause a deletion to check something first, for example a payment or a dispute. The card and banner then say it's paused. It continues on its own afterwards, never sooner than 7 days later, and we send the one-week reminder again.
Payment records are anonymised rather than erased, because the creator keeps their copy of each sale.
✅ Good to know: changed your mind? Sign in before the deletion date and tap Keep my account (in Settings, or on the banner at the top of your dashboard). Memberships the deletion stopped renew again, and everything else stays as it was. It works even while a deletion is paused.
🔒 Your privacy
The full list of what we delete, anonymise and keep is on our data deletion page. To ask for a copy of your data, or for anything else about your privacy, message us from Help & feedback at the bottom of the left sidebar. Our privacy policy explains your rights in detail.
❓ Questions
Should I cancel my memberships first?
Should I cancel my memberships first?
You don't have to. Scheduling the deletion stops their renewals right away, so each ends at the close of the period you've paid for and you won't be charged again.
It says something needs sorting out first.
It says something needs sorting out first.
Occasionally something on your account has to settle before it can be deleted. Follow the message shown, or message us from Help & feedback and we'll help.
🔗 Related
🆘 Need a hand?
Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. Can't sign in? Tap the chat button in the bottom-right corner of the help center and choose Send us a message. We'll help you out.
Still need help? Ask the team