Receipts, purchase history and refunds

Find your receipts and past payments, and learn how refunds work when you pay a creator.

Written By AloPortal

Last updated About 2 hours ago

Every payment you make is recorded, and most come with an emailed receipt. Here's where to find them, and what to do if you'd like money back.

✨ Quick answer: on the Member side, open Settings. Membership invoices are on the Memberships tab (tap the creator, then Billing & invoices). Single items and tips are on the Purchases tab.

🛠️ Get there

Sign in to AloPortal. You land on the Member side, on Home (also a creator? Switch with the Creator / Member toggle at the bottom of the left sidebar).

Click Settings

Click Settings in the left sidebar. On a phone, tap the menu at the top-left first.

Open Memberships or Purchases

Open the Memberships tab or the Purchases tab.

🧾 Where to find your payments

What you paid for	Where to look
Memberships	An emailed receipt for each payment, plus Memberships → tap the creator → Billing & invoices (a secure Stripe page)
Single items	An emailed receipt, plus the Purchases tab
Tips	The Purchases tab and an emailed receipt, when you were signed in

The Purchases tab also shows your totals for Tips sent, Items bought and Total spent.

💳 Refunds

When you pay, you're buying from the creator. They're the seller, so refunds are their decision. There are no automatic refunds when you cancel: your membership simply stops renewing, and you keep access until the end of the period you paid for.

Contact the creator

Contact the creator using the Contact link at the bottom of their portal page, if they've added one. If they have, you'll also see a Contact link with their name when you tap the membership in your Memberships tab.

Explain what happened

Explain what happened and include the date and amount.

Get your refund

If the creator agrees, the refund goes back to the card you paid with.

✅ Good to know: if a creator ends your membership themselves, the unused part of your current period is refunded to you automatically.

🔒 Before you dispute a charge

A dispute with your bank takes weeks to settle, while the creator can often sort things out in a day.

⚠️ Heads up: please talk to the creator first. A creator may end a membership after a chargeback.

❓ Questions

I can't reach the creator.

Message us from Help & feedback at the bottom of the left sidebar with the creator's name, the date and the amount, and we'll see how we can help.

I don't see a receipt email.

Check your spam folder and that you're looking at the email you paid with. Your membership invoices are always under Billing & invoices on the membership.

Change, pause or cancel your membershipSwitch plans, take a break, or cancel Update your card and failed paymentsChange your card and handle failed renewals I paid but can't see my contentWhat to do if your access hasn't appeared Buy a single item or send a tipOne-time unlocks and tips, no subscription needed

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.

Still need help? Ask the team