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For members

I paid but can't see my content

What to do if your access hasn't appeared after paying: check your email, wait a moment, then reach out.

Written By AloPortal

Last updated About 2 hours ago

Paid and still seeing a lock? Don't worry. It's almost always one of a few simple things, and your payment is safe.

✨ Quick answer: make sure you're signed in with the same email you paid with, then open the creator's portal again and refresh the page. Access can take a minute or two to turn on.

🛠️ Check these first

1

Give it a minute

Access usually turns on within seconds, but it can take a minute or two.

2

Sign in with the right email

Your purchase belongs to the email you used at checkout. On the creator's portal, tap Sign in at the top of the page and use that email (a 6-digit code, or Continue with Google or Continue with Facebook). If you have more than one email, or used Google or Facebook once and an email code another time, try the other one.

3

Go back to the portal

Signing in takes you to your member Home. Open the creator from Your library there, or use their link again.

4

Refresh the portal

Pull down on your phone, or reload the page in your browser.

5

Check your inbox

A receipt email means the payment went through. Look in spam too.

⚙️ What the page after paying means

You see

What it means

You're in

All done. Tap Open what you unlocked. For a membership, Manage membership takes you to the Memberships tab of your member Settings.

Confirming your payment

We're turning on your access. Wait a few seconds.

Payment received. Your access is on its way

Your payment worked and access is being set up. Head back to the portal shortly.

Your payment is processing

Your bank needs more time. Access turns on once it clears, and we'll email your receipt.

Your payment didn't go through

You weren't charged. Tap Back to checkout to try again.

⚠️ Heads up: before paying again, check your bank statement or inbox. If you were charged once, you don't need to buy again.

❓ Questions

Sign in to AloPortal and click Help & feedback at the bottom of the left sidebar (on a phone, tap the menu at the top-left first). Tell us the creator's name, the email you paid with and the date. We'll look into it quickly.

Tap the Discord or Telegram section on the portal again while signed in. See our article on joining a creator's Discord or Telegram.

Yes. For questions about what a plan includes, use the Contact link at the bottom of their portal page, if they've added one.

Join a creator's Discord or TelegramJoin members-only Discord or Telegram from portalsOpen members-only posts and coursesSign in to see what your membership unlocksReceipts, purchase history and refundsFind receipts and how refunds workYour member homeEvery creator you've joined, in one place

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.

Still need help? Ask the team