Currency and price limits
Which currency fans pay in, how to change it, and the lowest and highest prices you can set.
Written By AloPortal
Last updated About 2 hours ago
Every portal has one checkout currency, and every price has a floor and a ceiling. Here's how both work, and how to ask for a higher limit.
✨ Quick answer: your checkout currency starts as your payout currency. You can change it in Portal designer → Plans while you have no members. The lowest price is $3 USD or about the same in your currency.
⚙️ Your checkout currency
It's the currency fans see and pay in, for every plan, unlock and tip on that portal.
It starts as the currency of your payout account, which comes from the country you chose during setup.
Your payouts always arrive in your payout currency. If the two are different, Stripe converts each payment and charges a currency conversion fee to your Stripe account.
🛠️ Change the currency
Open Portal designer
On the Creator side, click Portal designer in the left sidebar. On a phone, tap the menu at the top-left first.
Click the Plans tab
Click the Plans tab above the canvas.
Find Checkout currency
On a computer, the Checkout currency row is in the panel on the left. On a phone, tap the pencil on a plan card to open Edit plans; the row is at the top.
Click Change
Next to Checkout currency, click Change.
Pick a currency
Pick a currency and click Save currency.
You can choose from USD, EUR, GBP, CAD, AUD, NZD, CHF, JPY, SGD, HKD, CNY, MXN, SEK and NOK.
⚠️ Heads up: the currency is locked while you have current members (the button reads View instead of Change). When you switch, your prices move to the new currency at about the same value, rounded to a clean amount (for example $5 becomes ¥750), so check each price afterwards.
💳 Price limits
The lowest price applies to every single payment, whatever the billing cycle.
The membership limit is per month. Longer cycles are compared month by month, so a yearly plan can go up to 12 times the monthly limit.
Lowering a price is always allowed. A big jump in one edit (more than double the old price and more than about $50 above it) is blocked to catch typos, so raise it in steps.
🚀 Ask for a higher limit
Request a higher limit
In Portal designer, on the Plans tab, click the plan's price to open the Pricing window (on a phone, tap the pencil on the plan card). Enter the price you want. If it's over your limit, you'll see Request a higher limit. Click it.
Tell us what you need
Tell us the monthly maximum you need and why, for example a high-ticket coaching program.
Click Submit request
Click Submit request. Our team usually reviews it within a couple of business days.
⚠️ Heads up: a request is in the currency you typed it in. If you change your checkout currency while it's waiting, we can't approve it any more: our team closes it, and you can then send a new one in your new currency.
✅ Good to know: changing a price never changes what current members pay. They keep their price, and new members get the new one.
🔗 Related
🆘 Need a hand?
Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.
Still need help? Ask the team