Upload videos, audio and files

Add video, audio, images and downloads to your posts, courses and portal, with the file types and sizes we accept.

Written By AloPortal

Last updated About 2 hours ago

Bring your videos, audio, images and downloads straight into AloPortal. We host them for you, so your fans watch and listen right on your portal.

💡 Quick answer: in a post or a lesson, type / at the start of a line and choose Video, Audio, Image or File download.

🛠️ Where you can upload

Posts and lessons: type / to add video, audio, images and file downloads.
Course trailer: upload a short clip in your course's Overview, or cut one from a lesson video.
Your portal: click Portal designer in the left sidebar and switch to the Media tab above your page (on a phone, the bottom bar's Add button becomes Add media there). It holds the photos, videos and audio fans can browse. Picture and audio blocks take uploads; video blocks play a link from YouTube, Vimeo, Loom or Wistia.

💡 Tip: already on YouTube? You don't need to upload it again. In a post or lesson, type / and choose YouTube video; on your page, add a Video block and click Choose a YouTube video. It plays with YouTube's player and doesn't count toward your video stored. See Use your YouTube videos with Alo AI.

⚙️ What we accept

Type	Formats	Size
Images in posts and lessons	JPG, PNG, WebP, GIF	Up to 5 MB after we shrink it for you. GIFs keep their animation, so keep them under 2.9 MB
Audio in posts and lessons	MP3, WAV, OGG, M4A	Up to 20 MB
Audio blocks	MP3, WAV, OGG, M4A	Up to 20 MB
File downloads	PDF, ZIP, EPUB	Up to 20 MB
Video in posts, lessons and trailers	Common video files, such as MP4 and MOV	Length depends on your plan

⚠️ Heads up: each plan has a longest single video and a total amount of video you can store. In a post or a lesson, a video longer than your plan's limit is turned away before it uploads, so you don't wait for nothing. If a video can't be used, the player tells you why (for example, "This video is too long"). Your numbers are in Plan limits.

💡 How video works

You'll see the upload progress, then Processing your video…. It usually takes under a minute, and the video starts playing on its own when it's ready.
You can keep writing while it processes. Your work keeps saving.
Use Replace on a video, image, audio or file to swap it without rebuilding the lesson or post.

🔒 Your content stays protected

Videos stream from private, short-lived links, and only to people who have access. There's no public download link to share around, so members-only video stays members-only. The same goes for images, audio and files inside members-only posts and lessons.

📊 Storage and video use

Images, audio and files count toward your storage. Video counts toward your video stored, and the time people spend watching counts toward minutes watched. Keep an eye on all three: click Settings in the left sidebar, then the Subscription tab.

Need room for more video? Remove videos you no longer use and they stop counting right away. We keep a removed video for 30 days in case you change your mind (undo, add it back or restore an older version), then it's deleted for good.

✅ Good to know: reaching a limit never takes your page down. Everything you've already published keeps working.

Use your YouTube videos with Alo AIAdd YouTube videos and let Alo AI write Plan limits: Alo AI, video, email and storageAllowances for Alo AI, video, email, storage Your storage and video usageCheck your storage, video and watch time Write and publish postsWrite posts for everyone or members only

🆘 Need a hand?

Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.

Still need help? Ask the team