Account status and verification
Check whether your payouts are on, what Stripe or AloPortal needs from you, and how to appeal a content decision.
Written By AloPortal
Last updated About 2 hours ago
Two things keep your account healthy: Stripe having the details it needs to pay you, and your content staying within our rules. Here's where to check both, and what to do if something needs attention.
✨ Quick answer: your payout status is at the top of Settings → Payments. Content decisions and appeals are in Settings → Account status.
💳 Your payout status
On the Creator side (the Creator / Member switch is at the bottom of the left sidebar), click Settings in the sidebar, then the Payments tab. On a phone, tap the menu at the top-left first. The first line tells you where you stand:
The same notices show at the top of Payouts, and Stripe emails you when it needs something.
⚠️ Heads up: if you miss a Stripe deadline, Stripe can pause your payouts, and sometimes your sales, until you answer. Reply early to keep everything running.
🔒 The identity check
Once your earnings pass a set amount, we ask you to confirm it's you with a photo of your government ID and a selfie, through Stripe. It takes a few minutes and you only do it once.
Open Payouts
On the Creator side, click Payouts in the left sidebar and look for Verify your identity to release your payouts at the top.
Click Verify identity
Click Verify identity and follow the steps.
Come back to Payouts
Come back to Payouts. The banner clears once Stripe confirms.
Your sales keep coming in. Only payouts wait until you're verified.
🛡️ Content decisions and appeals
On the Creator side, click Settings in the left sidebar, then the Account status tab. It lists anything of yours we've removed or hidden, and any portal we've suspended. If the list is empty, you'll see Your account is in good standing.
Click Appeal
Find the item and click Appeal.
Tell us why
Tell us why you think it was a mistake. A person on our team reviews it, not an automated system.
Check back on the page
Check back on the same page. The status shows Under review, then Approved, restored or Upheld with a note.
✅ Good to know: if an appeal is upheld, you can click Appeal again and add anything new.
❓ Questions
How do I update my bank account or business details?
How do I update my bank account or business details?
In Settings → Payments. Stripe may ask you to confirm it's you with a code before it shows your bank details.
Why did my status change when I didn't do anything?
Why did my status change when I didn't do anything?
Stripe sometimes asks for more as your sales grow. It's routine. Answer the notice and payouts carry on.
🔗 Related
🆘 Need a hand?
Message us from the app: click Help & feedback at the bottom of the left sidebar. On a phone, tap the menu at the top-left first. We'll help you out.
Still need help? Ask the team